Customer Service

Responsibilities:

• Make outbound calls (survey, retention, and marketing) as per given guidelines.

• Interact with customers positively and confidently to achieve the given objective.

• Log customer interaction data for reporting purposes.

• Follow up and update customers on requests and issues raised by customers.

• Provisioning of services where required by the campaign.

• Case-by-case provisioning of services for customer requests made during outbound interactions.

• Seize opportunities to upsell products when they arise.

• Treat customer information confidential.

• Work as a team player and foster team spirit among work colleagues.

• Provide assistance to other contact center teams as and when required.

Qualifications:

• Minimum GCE O' level standard in English, Mathematics and Dhivehi.

• Fluency in speaking and writing English and Dhivehi.

• Experience in handling customers.

• Adequate knowledge of Dhiraagu products, services, policies, and guidelines.

• Computer literate.

• Adequate knowledge of customer service principles and practices.

• Adequate knowledge of complaint management practices. 

• Responsible and honest personality.

Remuneration: 

BASED ON QUALIFICATION & EXPERIENCE

Intrested Candidates can send CV to:

jobs@mahiya.mv

For more information:

+960 7798669 

+960 3339669