Customer Service

Responsibilities:

• Provide information of services and products with the aim of upselling.

• Maintain product expertise, broad knowledge of all company products, services and promotions.

• Proactively approach and acknowledge all customers to  ensure proper information is provided and guided with the aim of reducing customer waiting time.

• Deliver prompt and professional solutions for customer inquiries.

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• Processing service applications and tracking of order progress with the aim providing an efficient service to customers.

Qualifications:

• Minimum GCE O' level standard in English, Mathematics and Dhivehi.

• Fluency in speaking and writing English and Dhivehi.

• Experience in handling customers.

• Adequate knowledge of Dhiraagu products, services, policies, and guidelines.

• Computer literate.

• Adequate knowledge of customer service principles and practices.

• Adequate knowledge of complaint management practices. 

• Responsible and honest personality.

Remuneration: 

BASED ON QUALIFICATION & EXPERIENCE

Intrested Candidates can send CV to:

jobs@mahiya.mv

For more information:

+960 7798669 

+960 3339669